Terms of Service

Last revised: October 16, 2026

1. Nature of Laboratory Services

Truvial Labs provides analytical chemical testing, qualitative chromatography, and quantitative purity determination for research, educational, and quality verification purposes only. Truvial Labs does not manufacture, distribute, prescribe, or endorse the consumption of any scheduled or unscheduled chemical substance.

2. Sample Submissions & Legality

Clients submitting specimens warrant that all materials dispatched comply with domestic transport regulations and postal safety guidelines. Specimens containing biological biohazards, infectious agents, or explosive compounds will be rejected immediately and disposed of in accordance with environmental safety standards.

3. Analytical Limitations & Certificate Use

Certificates of Analysis reflect solely the composition of the specific aliquot received and evaluated at our testing facilities. Truvial Labs accepts no liability for third-party batch variances, post-testing adulteration, or claims of medical efficacy. Cryptographic certificates must not be altered, modified, or presented without their digital verification signature.

4. Payment, Turnaround & Refund Terms

Testing turnaround times are operational estimates and begin upon physical laboratory receipt and logging. In the event an assay cannot be concluded due to sample contamination or equipment recalibration, the client will be offered re-testing or an analytical credit.

Questions regarding chemical assay policies or raw data access can be directed to the analytical operations unit at Truvial Labs via info@truviallabs.com or during standard operational hours (Monday–Friday, 9:00 AM – 6:00 PM; Saturday, 10:00 AM – 2:00 PM).